Explore the tools
Smart Reply
Smart Reply takes the guesswork out of crafting responses by generating a personalized draft reply based on the specific context of your customer’s inquiry. Whether the message is about shipping delays, product dimensions, or a request for customization, Smart Reply analyzes the content and provides a response that aligns with your shop’s tone, policies, and customer expectations. This feature ensures your replies are accurate, professional, and delivered quickly, saving you time and reducing the stress of repetitive messaging.
Smart Translate
Communicating with customers who speak a different language can be challenging, but Smart Translate bridges the gap effortlessly. You can write your message in your native language, and it will be translated into polished, professional English. Unlike basic translation tools, Smart Translate refines the tone and ensures your message sounds natural and customer-friendly. This is particularly useful for shop owners who deal with international customers and want to build trust through clear and fluent communication.
Smart Labels
Smart Labels automatically categorizes and tags incoming messages based on their topic, such as “Refund,” “Shipping Inquiry,” or “Order Modification.” With these labels in place, you can quickly scan your inbox and prioritize responses without needing to open each message. It’s a simple but powerful way to stay organized, reduce overwhelm, and ensure you’re addressing the most critical issues first. With Smart Labels, you’ll always have a clear overview of your customer communications.
Proofread
Proofread helps you make a great impression by ensuring every customer message is polished and professional. It refines your draft for grammar, clarity, and tone, so your responses are free of errors and align perfectly with your brand’s voice. Whether it’s a simple thank-you note or a complex inquiry resolution, Proofread ensures that your communication is top-notch, leaving customers feeling valued and understood.
Collaborate
Sometimes, you need input from a colleague or team member before finalizing a customer response. Collaborate makes this process seamless by allowing you to copy your draft into an email ready to send to a colleague for review or approval. Whether it’s a sensitive inquiry, a unique customization request, or just a second opinion, Collaborate streamlines teamwork, ensuring your message meets the highest standards before reaching your customer.